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Privacy and Personal Information Protection Policy

Privacy Policy

Gestion Phocus is committed to providing its clients and users with services that comply with the law and are accessible in a secure manner, particularly regarding the protection of their privacy and personal information. To this end, we have implemented a privacy policy within our company in compliance with the Act Respecting the Protection of Personal Information in the Private Sector (hereinafter the “Policy”).

This Policy aims to inform you about how Gestion Phocus collects, uses, discloses, retains, shares, and protects your personal information when you use its web services.

In order to offer a personalized service, Gestion Phocus must access certain personal information. We ensure that all employees handle your information with care, in accordance with applicable laws and regulations in Quebec.

1. Definition of Personal Information

Personal information is any information about an individual that, taken alone or combined with other data, allows that person to be identified.

2. Types of Information Collected by Gestion Phocus

To optimize the services offered to clients, our company may collect personal information through this website, including:

As further described below, some information is collected automatically, while other information must be provided voluntarily by the user or client.

Gestion Phocus collects only the personal information necessary to perform client services, and strictly for the purposes for which it was collected. No other use is permitted unless you consent or the law provides an exception.

3. Use and Disclosure of Personal Information

Access to personal information is governed by an internal company policy.

Under this policy, only designated individuals may access such information, and solely for the purposes described in this Policy.

Information voluntarily submitted is kept throughout the business relationship or for the processing of correspondence submitted through our website. Once files are archived, access to paper or digital files containing personal information remains restricted to authorized personnel only.

4. Reasons for Collecting Personal Information

Gestion Phocus uses personal information in accordance with what was agreed upon at the time of collection or as required by law and regulations. Information collected through our website is used to:

In the course of providing services, Gestion Phocus may request various personal information from clients. This information is not transmitted via this website and will be subject to separate consent documented in the client’s file.

5. Disclosure of Personal Information

Gestion Phocus will not share personal information collected via this website with third parties.

However, the company may be required by law to disclose personal information following a court order or to an authorized body, or as provided by applicable legislation.

6. Your Consent

Gestion Phocus does not collect personal information without your consent, except where the law provides an exemption. Only information necessary to deliver services is collected.

At any time, you may refuse to provide personal information, subject to legal exceptions. You may also withdraw your consent for collection, disclosure, and transmission with reasonable notice. However, this may affect our ability to provide certain services or limit their scope.

For secondary purposes (e.g., invitations to events, promotional offers), Gestion Phocus may request your consent. You may withdraw your consent at any time without affecting the services provided.

7. Security Measures for Data Retention

Gestion Phocus stores personal information in paper or digital format only as long as necessary to fulfill the purposes described in this Policy.

The nature of the service determines the retention period.

We comply with legal standards for protecting personal information during collection, processing, and any third-party transmission.

We also implement technological mechanisms that restrict access to authorized personnel only. Secure access and cybersecurity measures, including passwords and firewalls, are used to protect data.

Gestion Phocus maintains an incident prevention service related to confidentiality.

8. Person Responsible for the Protection of Personal Information

To ensure security and confidentiality, we have appointed a Personal Information Protection Officer responsible for overseeing compliance, updating internal policies, handling potential incidents, and responding to user questions or complaints.

Contact information:
Name: Richard Benoit
Phone: 514-951-1551
Email: richard@gestionphocus.com

9. User Rights

You may request access to, correction, or deletion of your personal information at any time. You may also confirm or withdraw consent, restrict the use of your information, or request a copy. You are entitled to all rights provided by law.

To exercise your rights, please submit a written request to the contact provided in Section 8.

10. Use of Cookies

Gestion Phocus may use cookies. A cookie stores data about your interactions with our website to facilitate access and navigation.

Cookies are used for analytical purposes—to determine preferences (e.g., language, location), count users, improve services, and analyze performance.

You will be notified of cookie use and may disable them. However, doing so may affect your website experience.

Some data is also collected automatically but does not allow for specific identification.

Gestion Phocus may use CAPTCHA tests and analytical tools (e.g., Google Analytics) to enhance website security and performance. Data collected may include:

11. External Site Redirection

This Policy applies only to our website. Gestion Phocus is not responsible for the content, access, or privacy practices of external sites linked through our platform. Any personal data shared with third-party sites is governed by their own policies. We recommend reviewing them.

12. Policy Updates

To remain compliant with laws and regulations, Gestion Phocus updates this Policy regularly. We may notify you of changes. The most recent version is always available on our website—we encourage you to consult it periodically.

13. Contact

For any questions regarding this Policy, please contact our Personal Information Protection Officer (see Section 8).